Refund policy

We want you to feel confident ordering from Hashmi Herbals. This policy explains when refunds or replacements apply.

Damaged or incorrect items. If your order arrives damaged, incomplete, or incorrect, contact us within 48 hours of delivery with your order details and a clear photo. We will arrange a replacement or refund where appropriate.

Opened herbal products. For hygiene and quality reasons, opened or used oils, majoons, powders, and similar products generally cannot be returned unless they were defective on arrival.

Change of mind. Unused items in original sealed packaging may be eligible for exchange or store credit if reported within 3 days of delivery. Shipping fees are non-refundable in change-of-mind cases unless we made an error.

How refunds work. Approved COD refunds are typically processed as cash return via courier, bank transfer, or store credit, as agreed with you. Processing usually takes 5-10 business days after approval.

To start a refund or replacement request, WhatsApp or call +92 323 4992614.